Explore the future of engaging with customers
Trusted by over 465,000 businesses globally
Trusted by over 465,000 businesses globally
Overview
Marketing
Expand your market reach with SalesIQ. Approach and interact with different prospects across borders and various sources in one place.
Grab their attention with tailored messaging
Grab their attention with tailored messaging
Engage every prospect that visits your website. Set up automated triggers for different scenarios to initiate a chat with visitors at exactly the right moment. Strike up a conversation with prospects by sending a message or showing a custom banner based on their areas of interest and how much time they've spent on your web pages.
Integrate with major marketing apps
Integrate with major marketing apps
Connect Zoho CRM with Zoho SalesIQ to view, add, access, and sync prospect data from both applications. This powerful two-way sync ensures your data is easily accessible at all times. Use the contact information available in Zoho CRM to send targeted emails and newsletters to your prospects, thanks to our integration with Zoho Campaigns.
Engage and route prospects with full context
Engage and route prospects with full context
Get an overview of each prospect’s areas of interest by analyzing which pages they’ve visited and what they've said in previous conversations with your agents. Use those insights to respond with relevant information or route them to the perfect live chat agent for their particular needs.
Analyze how your content performs
Analyze how your content performs
Derive meaningful insights from the data available in Zoho SalesIQ to identify what your prospects are most interested in on your website. Use that information to refine how you promote your products or services and then evaluate prospect engagement to further focus your marketing efforts.
Schedule visitor reports
Schedule visitor reports
Get a list of your website prospects sent straight to your inbox. Automate Zoho SalesIQ to generate, schedule, and deliver these reports to you in the format of your choice.
Sales
Experience better sales and rapid lead conversion with minimal effort. Captivate your prospects with proactive customer engagement using SalesIQ.
Let a bot handle the small talk
Let a bot handle the small talk
Create and use customized chatbots that can engage your customers in small talk and answer basic questions with relevant responses, saving your agents valuable time.
Switch to a call with the click of a button
Switch to a call with the click of a button
Sometimes the difference between landing the sale and losing the lead is just a simple phone call. Show your prospects how much they matter by connecting instantly over an audio call launched right from your live chat window.
Segment and match leads to your sales reps
Segment and match leads to your sales reps
Direct leads to the agent who's best equipped to answer their questions based on which sections of your website each lead spent time on. SalesIQ's customer engagement analytics give your agents an overview of each lead's engagement history with your brand to provide better context for their conversation.
Integrate with CRM for better data
Integrate with CRM for better data
Easily access your lead and contact details with the Zoho CRM integration in Zoho SalesIQ. This powerful two-way integration ensures total customer engagement as prospect data is synced and available in both apps for quick reference. Target and engage these leads to turn them into customers.
Translate conversations in real time
Translate conversations in real time
Converse with your prospects in their native languages. SalesIQ can instantly translate chat messages from other languages into English and then translate your response back into the sender's original language.
Support
Get through support tickets faster. Provide smooth, real-time assistance to your customers with SalesIQ.
Automate your support with custom chatbots
Automate your support with custom chatbots
Leverage the power of automation by using our highly customizable, low-code bot builder. The automated assistants you create can answer a customer’s initial queries, make small talk, display articles, and more before a live support agent is available to take over.
Support your mobile experience
Support your mobile experience
Have a mobile app? Ensure that customers get the same advanced live-chat experience that they're accustomed to on your website. Mobilisten by Zoho SalesIQ—our SDK for iOS, Android, and React Native platforms—enables mobile users to initiate a conversation from directly inside your proprietary app.
Integrate with your help desk
Integrate with your help desk
Pair your help desk software with Zoho SalesIQ’s live chat so support agents can address existing support tickets, create new ones, and even screen share with customers while chatting, all within Zoho SalesIQ.
Transfer tricky support sessions to an audio call
Transfer tricky support sessions to an audio call
Get the perks of phone support without the hassle of complicated installations. Make an audio call from the Zoho SalesIQ chat window to get a complete account of your customer's issues so you fix their problem fast.
Set up advanced monitoring and reports
Set up advanced monitoring and reports
Oversee the progress of your newly trained support reps using chat monitoring, or get a bird's-eye view of your entire team with our easy-to-use monitoring dashboard. The feedback and reports modules in Zoho SalesIQ can paint a picture of your agent’s performance with just a click.
Awards
and
recognitions
Zoho SalesIQ by Zoho is suitable for businesses of all types and functions.
Regardless of your industry or business function, SalesIQ can aid in growth and fulfill all your customer engagement strategies, enhancing overall customer experience. Discover how SalesIQ can benefit your business today.
Utilize in-app chat via Mobilisten, our mobile SDK solution.
